Have questions about shopping on Rasoona? We’ve got you covered! Explore our FAQs to find answers about shipping, payments, returns, and more.
How can I track my order?
You can track your order by logging into your account and visiting the "Order History" page. A tracking number will also be provided in your shipping confirmation email.
What is the estimated delivery time for my order?
Delivery times vary based on your location. Domestic orders typically take 3-5 business days, while international orders may take 7-14 business days.
Can I change my shipping address after placing an order?
Once an order is placed, we cannot change the shipping address. Please double-check your information before completing your purchase.
Do you offer expedited shipping options?
Yes, we offer expedited shipping at an additional cost. You can select your preferred shipping method during checkout.
What should I do if my order is delayed or lost?
If your order is significantly delayed or lost, please contact us at info@rasoona.com, and our team will assist you.
How do I determine the right size for my clothes or shoes?
Refer to our size chart available on each product page. It provides detailed measurements to help you choose the perfect fit.
Are your products authentic and high-quality?
Yes, we guarantee the authenticity and quality of all our products. We source directly from trusted suppliers and brands.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a hassle-free return and exchange policy. Unworn and unwashed items can be returned or exchanged within 30 days of delivery.
Are the colors of the products accurate in the photos?
We strive to provide accurate color representation. However, slight variations may occur due to monitor settings. Refer to the product description for details.
Do you restock sold-out items?
We restock popular items based on demand. Sign up for notifications to be informed when a product is back in stock.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. Payments are securely processed via Stripe.
How can I apply a discount code to my order?
Enter your discount code in the designated field during checkout. The discount will be applied to your total before payment.
Can I modify or cancel my order after payment?
Once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
Is my payment information secure?
Yes, we use Stripe for secure payment processing. Your payment information is encrypted and never stored on our servers.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make perfect gifts for your loved ones!
How do I initiate a return or exchange?
Visit the "Contact Us" page on our website, follow the instructions, and submit a request. Our team will guide you through the process.
What is your return policy for defective or damaged items?
If you receive a defective or damaged item, contact us at info@rasoona.com within 7 days of delivery. We will arrange a replacement or refund.
Are there any restocking fees for returns?
No, we do not charge restocking fees for returns. However, please ensure the items are unworn and in their original condition.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned items.
Can I return an item if I've worn or washed it?
We only accept returns for unworn and unwashed items. Please try on your items in a clean, indoor environment to ensure they fit before wearing them.
How can I contact Rasoona for support?
For any inquiries or assistance, email us at info@rasoona.com. Our team will respond within 24-48 hours.
Can I track my order without creating an account?
Yes, you can track your order using the tracking number provided in your shipping confirmation email. However, creating an account allows you to view your order history and manage your details easily.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary by location and will be calculated at checkout.
What if I have an issue with my payment?
If you encounter any payment issues, please contact us at info@rasoona.com, and we will assist you in resolving the problem.
How do I update my account information?
Log in to your account and navigate to the "Account Settings" page to update your personal information, shipping address, and payment details.
Rasoona was designed and founded in 2024 by Person. The theme is about sneakers ecommerce thet use for shoes selling around the world.
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